Online and Telephone Returns Policy

UK online and telephone sales returns policy :
– We offer a returns policy for goods bought online or over the telephone which are returned to us in their original condition within 14 days from when they were delivered. 
– Return charges are payable by the customer
– Please ensure all labels are still attached. 
– To return an item you must notify us by email within 7 days of receipt of goods with your intention to return to glasgow@bystorm.co.uk It is helpful for us to know why you would like to return the goods.
– The goods are your responsibility until they reach our premises. We include return instructions and an address label in your parcel. If possible please return the goods in the same box in which you received your goods with all initial postage labelling removed.
– We recommend using the following couriers to return your parcel: DHL, Fedex, Hermes or Royal Mail via your local post office. If using Royal Mail, you must send back using the Special delivery service to ensure that the parcel is trackable. You will find contact information for the above couriers contained within your parcels documentation.
If you need help with organising your return collection, please email us at glasgow@bystorm.co.uk

Please address your returns parcel to:

Joyce Young Design Studios
Unit 1A 1987 Maryhill Road
Glasgow
G20 0BT

– We will refund your credit card as soon as we receive your goods in the original condition with labels still attached, however dependant on credit card type this can take up to 10 days to show on your statement. Please allow for this.
– If you have had any custom alterations or a bespoke product, as stated in our terms and conditions, the goods cannot be returned.

International returns both online and via telephone:

– If you would like to return your products, please notify us of your intention to return within 7 days of receipt of goods. It is helpful if you can let us know the reason for return.
-We will organise for DHL to collect the parcel and will send you the paperwork at the email address you have provided when placing your order. You will need access to a printer in order to print the DHL labels and customs invoices.
– Please return your goods in the same box used for the delivery if possible and remove existing shipping labels completely. Attach the fresh return address label which is enclosed within your parcel, along with documentation provided by us. 
Please address your returns parcel to:

Joyce Young Design Studios
Unit 1A 1987 Maryhill Road
Glasgow
G20 0BT

-All return charges are payable by the customer, the cost of the return shipping will be deducted from your refund. 
– We are unable to offer refunds on any duties or taxes you may have paid to receive the items.
– Our offer of a returns policy are for goods returned to us in their original condition with all labels still attached.
– We will refund your credit card as soon as we receive your goods in the original condition with labels still attached, however dependant on credit card type this can take up to 10 days to show on your statement, please allow for this.